The University of Ibadan SERVICOM unit is committed to providing the highest quality services, delivered responsibly and cost -effectively by well-informed professionals who take pride in what they do. In this regard University of Ibadan SERVICOM:

• Seeks to understand the requirements of our clients/customers.
• Always ensure that the customers are treated promptly, courteously and respectfully.
• Encourage staff members to act politely, friendly and helpfully in dealing with complaints.
• Always admit and immediately rectify any errors or inaccuracies caused by our staff.
• Assist customers with special needs and providing services free from discrimination.
• Publicize our services and opening hours also keeping customers informed of appropriate charges.
• Put our students at the centre of our service and be responsive to their needs.
• Be clear, honest and helpful in our dealings with students, giving reasons for our decisions.
• Provide customers with the means to submit comments, suggestions and undertake regular survey on their opinion.
• Reply to comments and complaints within a very short notice and use these comments to further improve our services.
• Provide training, including customer care for our staff so as to ensure that our service is of a high quality.
• Enforce the University rules and regulations. Offenders may be recommended to leave or forfeit their right to use the services of the university.


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